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Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.


Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 


Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 


Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 


Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

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IDT Express Glossary



A2P (Application-to-Person) SMS Messaging

Application-to-Person (A2P) messaging, also known as enterprise messaging or business-to-consumer (B2C) messaging, is a type of communication where an application or software program sends messages to individuals.

Access Point Name (APN)

An Access Point Name (APN) is a critical network setting used by mobile devices, like smartphones and tablets, to establish a data connection with a mobile carrier's network.

Access Token

An access token is a digital credential that is used to authorize access to a resource, system, or data. It serves as proof of authentication and is commonly used in various contexts, including web applications, APIs (Application Programming Interfaces), and identity verification systems.

AI chatbot

An AI chatbot, short for Artificial Intelligence chatbot, is a computer program or application powered by artificial intelligence technologies, particularly natural language processing (NLP) and machine learning (ML), designed to engage in human-like conversations with users.

AIML (Artificial Intelligence Markup Language)

AIML, or Artificial Intelligence Markup Language, is a specialized markup language designed for creating conversational agents, commonly known as chatbots or virtual assistants.

Alphanumeric Sender ID

An alphanumeric sender ID is a feature commonly used in telecommunications and messaging services, primarily for SMS (Short Message Service) and MMS (Multimedia Messaging Service).

Analog audio signals

Analog audio signals are continuous, electrical representations of sound waves. These signals vary in voltage or current in a manner that mirrors the fluctuations in air pressure caused by sound waves.

Analog Telephone Adapter (ATA)

An ATA, or Analog Telephone Adapter, is a device that allows you to connect a traditional analog telephone to a digital network, such as Voice over Internet Protocol (VoIP) or a digital phone line.

App Notification

App notifications, often referred to simply as push notifications, are short messages or alerts sent by mobile applications to a user's device, such as a smartphone or tablet.

Audio encoding

Audio encoding, also known as voice encoding or codec (compression/decompression), is the process of converting an analog audio signal (your voice) into a digital format that can be transmitted over an IP network, such as the internet.

Average Hold Time

Average Hold Time, often abbreviated as AHT, is a key performance metric used in customer service and call center operations.


BaaS (Business-as-a-Service)

BaaS is a concept in A2P messaging which allows mobile operators to run their entire A2P business without major investment or risk of ownership.

Binary SMS Messages

Binary SMS messages are used to send data, usually rich content or small files, in addition to transferring telephone system settings, ringtones, and WAP-Push messages.

Biometric Authentication

Biometric authentication refers to determining the identity of a person. It compares data for the person’s characteristics to that person’s biometric ”template” to determine resemblance.


Blocklist, also known as blacklist, is an admittance control system that prevents access to a categoric list (or other defined range) of users, programs, or networks.


Caller ID

Caller ID is a telecommunication service that enables users to identify incoming calls before answering.

Carrier Billing

A type of mobile payments where the purchase amount is charged to the mobile phone bill, or deducted from the prepaid balance.

CCaaS (Contact Center-as-a-Service)

CCaaS technology enables omnichannel customer service.

Click to WhatsApp

Click to WhatsApp is a useful feature that easily transfers customers to a chat with a live agent or chatbot.

Cloud Contact Center

A Cloud Contact Center is a technology platform that hosts all the tools and services required to run an enterprise-level contact center in the cloud.

Concatenated Messages

A concatenated short message service is used to overcome the limit on the number of characters that can be sent in a single SMS text message transmission (usually 160 chars).

Conversational AI

Conversational AI refers to chatbot technology that uses natural language processing (NLP) to convert spoken or typed words into structured data.

Conversational Commerce

Conversational commerce is the use of customer-initiated conversations with artificial intelligence (AI), such as chatbots, to complete transactions over a messaging app.

Conversational Design

Conversational design is the process of designing interactive conversations and experiences between people and digital platforms.

Conversational Marketing

Conversational marketing is a powerful marketing technique that relies on direct communication between a business and its potential customers.

Conversational Support

Conversational support is a communication interface, such as chatbot technology, that allows customers to ask questions and get responses in natural language.