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The traditional way of providing telephone services is gradually disappearing as people and businesses move towards IP-based solutions. BT has already announced that it intends to close its old PSTN systems by 2025 and move to an all IP network. For business users, IP has many attractions. It can offer
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The world of telecommunications is evolving away from PSTN services towards an entirely IP-based infrastructure. It will be some years yet before the transition is fully complete, however, and in the meantime it’s possible for businesses to gain some competitve advantage by switching to a VoIP phone service. There are
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Attacks against VoIP are on the rise and it is important that businesses know how to defend themselves, while also staying in compliance with regulators wanting proof that system security obeys the ever-changing regulations. What are the threats? Many businesses still lack even basic encryption protection against problems such as
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The new EU The Markets in Financial Instruments Directive (MIFID II) which comes into force this year is aimed at improving the functioning of financial markets. As part of this overarching objective, it requires firms offering financial services and advice to record communications – including telephone calls, emails and face-to-face
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If there was a system that promised to both cut your telecommunications costs and boost productivity, it would surely make good business sense to switch over and give it a try. This is exactly what Voice over internet protocol (VoIP) technology can offer. In using a VoIP service, calls are
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Studies suggest that AI could eliminate the future of at least some white-collar jobs. If the results are to be believed, call centres are already feeling the effects. This article briefly explores the influence that AI is having on call centre jobs and whether there is ever any substitute for
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VoIP is becoming the major communication platform of choice for organisations around the world. With the rate of advancement of technology, we are used to hearing new buzzwords or seeing fashionable strategies emerge and sweep through the business community as everyone is eager to implement them. However, some of these
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Artificial Intelligence – or AI – is set to bring major changes to the way in which we communicate in the next few years. One of the areas in which it will have a significant impact is the call centre, where chatbots could take on many of the roles that
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VoIP is being hailed as the cost-effective and flexible communication solution of today, and the future. While it offers a whole raft of great features that make it particularly useful to businesses, there is the possibility of fraud, and any organisation using VoIP should be aware of the risks in
Many businesses are already harnessing the power of VoIP termination technology, utilising the internet and internal networks to make calls rather than relying on conventional landline phone systems. Here are some of the business advantages VoIP technology holds over traditional telephone services: VoIP Reduces Business Costs Employing VoIP technology and
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Many people use VoIP every day without realising it is a disruptive technology. A disruptive technology is not just new and innovative, but disturbs or even displaces technology that already exists. Think back to the PC, which essentially spelt the end of mainframe computing on a large scale. It appears
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The adoption of VoIP has skyrocketed over the past few years and shows no signs of slowing down. Individuals as well as businesses continue to abandon PSTN lines in favour of VoIP. It has already overtaken the traditional network in many countries and it surely won’t be long until VoIP