Implementing Microsoft Teams as a Cloud Telephony Solution
Microsoft’s Phone System converts Teams into a full enterprise cloud telephony solution, capable of enabling users to make and receive calls.
Twilio Programmable Voice: Future-Proofing Your Cloud Communication Strategy
Twilio Programmable Voice offers a scalable Interactive Voice Response (IVR) system which can respond to customer commands and use text-to-speech in hundreds of languages to increase customer engagement.
UCaaS vs CCaaS vs CPaaS: Understanding the Difference
The cloud-based “as a Service” or “aaS” economy continues to gain traction in the commercial sphere – particularly in the Information Technology (IT) infrastructure and software markets, and in the field of communications.
SIP Trunking vs. VoIP: What’s the Difference
Two proven technologies – VoIP and SIP – can help organizations increase the flexibility, reliability, and productivity of their IT toolkit on the journey to a new workplace model.
What is Bring Your Own Carrier (BYOC)?
In today’s dynamic environment, the quality and consistency of your voice communication is of crucial importance. To achieve a flawless user experience - many businesses and industries of different sizes have moved from on-premises to SaaS-based cloud offerings. For example, enterprises that use and operate contact centers are rapidly adopting cloud-based services as they revise their technology strategies in response to economic trends and industry changes.
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