PRODUCT

Omnichannel
Messaging

Platform that ensures seamless messaging across diverse channels. Wherever your audience is, we've got you covered for effective and versatile engagement.

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Platform to suit your business needs

Communication channels

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comprehensive set of features

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Solution support

1 /7

Get Messaging for

Notifications

Ensure that important dates, appointments, deliveries, and renewals are never missed.

OTP Verification

Enhance user authentication and security with one-time passwords and two-factor authentication.

Marketing

Boost engagement with special offers, loyalty promotions, and discounts to drive business growth.

Support

Streamline customer support processes by managing tickets and providing timely updates.

Alerts

Keep your audience informed with general information that matters.

Tailoring your communication strategy to the unique needs of your business and audience.

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SMS

Reach all mobile users instantly, ensuring delivery and engagement—benefit from high open rates and personalized interactions, boosting satisfaction and loyalty.

Facebook

Connect with billions of Facebook users through Messenger. Boost engagement with automated responses, promotions, and personalized messages for a dynamic communication experience.

Engage in rich and interactive conversations with your audience on the world's most popular messaging app. Share multimedia content and provide personalized customer support seamlessly.

Viber

Tap into Viber's extensive user base for vibrant and multimedia-rich communication. Enhance your promotional campaigns and connect with users on a more personal level.

Instagram

With Instagram Messenger integration, expand your reach to a visually-oriented audience. Connect, share updates, and foster engagement on one of the most popular visual platforms.

Reach a tech-savvy audience with Telegram, known for its security and feature-rich environment. Share updates, promotional content, and conduct interactive polls effortlessly.

Why choose IDT Express Omnichannel?

One API

Leverage our powerful API to seamlessly connect with your audience across a multitude of channels. With just one API, unlock the potential to engage customers on their preferred platforms, effortlessly.

Global Coverage

Enjoy reliable coverage across the globe, ensuring that your messages reach your audience, no matter where they are. Expand your reach and make a local impact with our extensive global coverage.

Multiple Channels

Experience the convenience of managing 15 different messaging apps all in one place. From SMS to WhatsApp, Viber, Telegram, Facebook Messenger, and more – streamline your communication strategy with ease.

Automatic Failover

Set up automatic failover to ensure uninterrupted communication with your customers. Our flexible failover system guarantees that your messages always find their way, even in challenging scenarios.

ChatBots

Enhance customer engagement with intelligent ChatBots. Automate responses, handle routine queries, and create personalized interactions, providing a seamless and efficient experience for your users.

Support 24x7

Our 24X7 customer support ensures that you have assistance whenever you need it. Rest easy, knowing that our team is here to help you navigate any challenges.

Message Generator

Try our text message template generator tool - its free!

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Discover the Success Stories with IDT Express

“Before interconnecting IDT Express, it was a challenge finding a carrier with reliable routing. Our customers experienced call quality and stability issues. We tried the Platinum route offered by IDT Express and haven’t looked back in 4 years. The quality level has exceeded our expectations.”

Ioannis Vamvakaris CEO/Co-Founder, VoiceLand

“We started with IDT a few years ago and our relationship has been growing steadily ever since. We primarily use their Platinum and Gold routes and the quality has been consistently meeting our expectations. Our account manager has also been very proactive and helpful throughout!”

Florin Miron CEO/President, KeepCalling

“We can only express our utmost satisfaction for the partnership we have with IDT. Throughout our collaboration, they have consistently demonstrated qualities that make them a trusted and reliable partner, delivering high-quality services.”

Gregor Kastelic CEO, Mobik Telekomunikacije

FAQs about Omnichannel SMS

Omnichannel SMS

Getting started is easy! Simply sign up on our website and follow the onboarding process over email. Our user-friendly interface will guide you through the setup, and our support team is always available to assist you.

Our platform supports a wide array of channels, including SMS, WhatsApp, Viber, Telegram, Facebook Messenger, Wix, and Instagram Messenger, offering a versatile and unified messaging experience.

Absolutely! Our Omnichannel messaging Platform is designed to be easily integrated with other systems, providing seamless connectivity and ensuring a cohesive messaging strategy across your organization.

No, there are no additional costs for using multiple channels. Our pricing is transparent, and you can leverage all supported channels within the chosen plan without incurring extra charges.

Yes, Our platform provides detailed analytics and reporting tools. Track the performance of your messaging campaigns, monitor engagement, and gather insights to optimize your communication strategy.

Our automatic failover system ensures uninterrupted communication by dynamically routing messages through alternative channels if any issues arise. This feature guarantees that your messages reach their destination, even in challenging scenarios.

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