NYSE: IDT
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Products

Discover how our products can revolutionize the way you communicate and collaborate.

Voice

Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.

Messaging

Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 

BYOC

Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 

Tools

Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 

Learn

Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.

Company

A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

NYSE: IDT
PRODUCT

Thrive on WhatsApp, drive up sales

Deliver continuous and tailored assistance, converting interactions into income, all through one of the most widely used messaging platforms.
✓ Get full access for 14 days for free!
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Why leverage WhatsApp

Unique WhatsApp users worldwide
0 B+
Countries available in
0
messages are sent via WhatsApp every day.
1 B+

The Power of Personalization:
Use WhatsApp for Tailored Customer Experiences

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Promotion

Market your products on WhatsApp and close more deals.
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Customer Service

Deliver a more
personalized
customer experience.
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Online Shopping

Make WhatsApp the most aggressive sales channel for your store.
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Authentication

Integrate WhatsApp into your verification and authentication processes.
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Use all WhatsApp features with IDT Express to grow your business in a professional manner

Promotion

Market your products on WhatsApp and close more deals

Enhance your digital strategy by harnessing WhatsApp as a marketing tool to establish direct and personalized communication channels with your target audience.

Promotional Messages

Send out targeted promotional messages to your subscriber list. Share special offers, discounts, and exclusive deals to entice customers to make a purchase.

Abandoned Cart Recovery

Use WhatsApp to remind your customers of their abandoned shopping carts. Offer incentives or assistance to encourage them to complete their purchase.

Flash Sales and Limited-Time Offers

Create a sense of urgency with flash sales and limited-time offers. Use WhatsApp to notify your subscribers about these time-sensitive promotions.
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Customer Service

Deliver a more personalized customer experience

Incorporate WhatsApp into your contact center, empowering your agents to engage with customers seamlessly. Handle multiple conversations concurrently while maintaining the personal touch of customer support.
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Order Updates

Keep customers informed about their order status, including confirmation, shipping, and delivery notifications. Build trust and ensuring a smooth buying experience.

Customer Surveys

Gather feedback from customers via WhatsApp. Use this information to make improvements and tailor your marketing strategies to meet customer needs.

Customer Support

Provide excellent customer support through WhatsApp. Happy customers are more likely to become repeat buyers and recommend your business to others.

Customer Loyalty Programs

Create WhatsApp-based loyalty programs where customers can earn rewards, discounts, or exclusive access by making purchases and referring friends.

Online Shopping

Make WhatsApp the most aggressive sales channel for your store

Leverage WhatsApp Commerce to provide the entire customer purchasing process within the WhatsApp platform. Deliver a comprehensive shopping experience through a single channel, driving revenue growth.

Product Catalogs

Share product catalogs and brochures through WhatsApp. Include images, descriptions, and pricing to make it easy for customers to browse and make purchasing decisions.

Personalized Recommendations

Analyze customer behavior and preferences to send personalized product recommendations. This can lead to higher conversion rates.

Chatbots and Automation

Implement chatbots to provide quick responses to customer inquiries and automate order processing. This can enhance efficiency and improve the customer experience.
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Security and Authentication

Integrate WhatsApp into your verification and authentication processes

Make your customers' experience better and keep everyone's online information 
safe with WhatsApp One Time Passwords (OTP).
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Two-Factor Authentication (2FA)

Implement 2FA by sending one-time PIN codes via WhatsApp. Users must enter this code along with their regular password to access their accounts, adding an extra layer of security.

Authentication Codes

Send authentication codes or tokens through WhatsApp when users request password resets or account recovery. Ensure that the user initiating the request is the actual account holder.

Emergency Alerts

In cases of emergency or critical security updates, send notifications through WhatsApp to keep users informed and secure.

SMS Tool

Try our new SMS generation service - try it!

FAQs about WhatsApp

WhatsApp

IDT Express offers the following services: wholesale voice termination, wholesale DIDs (Virtual Telephone Numbers) (DDI), and A2P SMS. 

Whether or not the WhatsApp Business API is a good fit for your company, depends on more than just the size of your team. The industry is also important. If you ask us, these 3 industries should definitely get started with the WhatsApp Business API.

IDT Express does not currently offer a reseller program. We only sell direct. 

All IDT Express requires is your Company information and your contact details (Name, email, phone and country) & your switch IP to open an account. 

No, but we do offer great referrals. If you would like to discuss, please ask one of the regional sales managers to contact you. 

We do not want to see you go, but if you decide to cancel your account, please reach out to your IDT Express account manager who will be happy to assist. 

See what you can build with IDT Express

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Voice Routing

IDT satisfies all your voice calling needs with industry-leading international A-Z Voice Termination.
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BYOC

With BYOC, experience unmatched call quality, intelligent routing, and advanced voice features.
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Messaging

Get mobile, toll-free, and local numbers from over 70 countries (and growing).