IDT Express does offer SMS capable DIDs for many countries, but we do not provide the SMS service itself. You will need to source another supplier to transport and bill the SMS portion. We have many customers who do this and would be happy to provide some guidance.
We offer some of the most competitive pricing on DIDs in the market. Please let us know the countries/cities that interest you the most along with some volume forecasts and we will work on getting you some pricing.
To pick the Voice division you would like to use, you will need to have your switch enter a prefix before every call. If this is not possible, you can also choose a default division on your account and have all your calls sent to IDT Express route over that division.
We have direct routes to just about every country and provider. If you would like to find out more information and get rates, please provide your contact info. One of our regional account managers will be able to assist you further.
For all rate discussions, we encourage you to speak with your assigned IDT Express account manager. If you don’t have an account manager or are not sure who your account manager is, please use the live chat feature on the website and we will be able to assist you further.
Although we don’t have system minimums (however, we do require a minimum payment of $100 to fund a prepaid account), to get the most aggressive pricing we do ask for volume forecasts. The prepaid service is offered on a pay as you go model.
A customer may fill in a lead form on the website (we ask for email, First Name/Last Name, phone number and country where they are located). Alternatively, you can talk with a rep via Live chat who can also gather their information and forward it along to the sales team. Upon sign up each customer will get a $25 Trial account.
With the IDT Express service our goal is to offer our customers a customized solution. We will review your business and come up with a customized solution. To help make the process easier, we also offer a free no obligation account plus a $25 appreciation credit that you can use to test out the service and try our routes.
Yes, all IDT Express accounts get assigned an account manager who is there to assist. If you are unsure of who your account manager is or if you need their contact info you can view their information in your portal.
Our Headquarters is based in the United States. We also have sales and support teams in the UK, Spain, and Hong Kong. We provide account managers in the office closest to our customers locations to ensure the best coverage and communication. We also provide 24/7 support for all IDT Express customers.