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How VoIP is Evolving

|  2 min
In this article

VoIP wholesale carrier – How VoIP is evolving

VoIP systems are a sound investment for business communications, giving you the ability to place a call to anyone from wherever you may be, provided that you have an internet connection. This will give your employees a great deal of flexibility, and there are a host of new developments in store for 2018 that will make VoIP systems even more attractive.

VoIP wholesale carrier benefits

1. Increased network speeds will improve voice-call quality

Because of the increase in the number of 5G mobile networks coming online in 2018, we will see improvements in VoIP call quality. 5G gives wireless speeds that are up to ten times faster than standard 4G, and this significantly reduces commonly encountered problems such as call jitter, packet loss and echo. More rapid upload and download speeds will also enable stable, high-quality video streaming wherever you have access to a strong 5G signal. So in a variety of ways, 5G will bring qualitative improvements that will enable many more users to effectively work remotely.

2. Artificial intelligence will benefit telecom systems

Artificial intelligence technology will have huge implications for VoIP systems, enabling a network to be ‘self-healing’ by recognising and fixing quality problems before a call connects. This will mean that many issues such as high latency, low bandwidth or improper network configuration can be dealt with in real time to give a crystal clear voice call without any human intervention.

It is also anticipated that unified communications systems powered by AI will be able to analyse your conversations, emails and speech patterns to give valuable customer behaviour and sales data in real time. This information will be incredibly useful to marketers for adapting sales strategy and fine-tuning customer service. This technology is still in the early stages, but expect to hear much more about it this year.

3. Voice assistants will become smarter

AI will not only be useful in providing us with customer behaviour data, but will also be used to actually answer calls. Voice assistants such as Alexa and Siri are getting better at interpreting commands and interacting with users thanks to significant improvements in the way language is processed. An example of this is voice bots which are able to resolve simple queries by themselves, freeing up customer service staff to concentrate on the more complex issues. If used correctly, this clearly has great potential in increasing resolution rates and reducing the time taken to process calls.

4. Traditional telephone systems may become obsolete

With the continued growth in demand for VoIP phone systems, many analysts are predicting that the traditional landline is on its way out. Of course, phone systems will continue to be available but will become the exception rather than the rule.

VoIP solutions from established providers such as IDT offer a smarter and more productive choice for enterprise-level requirements. If you are looking to future-proof your business communications, migration to VoIP wholesale carrier could be the right strategy for 2018.

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