NYSE: IDT
Products

Discover how our products can revolutionize the way you communicate and collaborate.

Voice

Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.

Messaging

Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 

BYOC

Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 

Tools

Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 

Learn

Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.

Company

A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

NYSE: IDT
Learn / Blog

Business VoIP Providers & Using Fax with VoIP

|
|  3 min
Business VoIP Providers & Using Fax with VoIP
In this article

In today’s world of predominantly digital and online communications with business VoIP providers, the fax may seem old fashioned. But, although very few people now use faxes outside of work, quite a few industries still actually depend on it. This may be due to regulatory requirements, data security compliance, privacy laws, or simply because suppliers/partners in other countries still use it. 

Some organisations may send faxes very rarely (perhaps a couple of times a year), while it could be part of standard daily activity for others. Regardless as to the situation, the ability to deal with faxes is an important consideration when looking to switch to a VoIP system. This is because sending faxes over VoIP lines (with analogue machines at either end) doesn’t actually work! 

So why does faxing over VoIP not work?

There are two main reasons why faxing over VoIP lines with analogue machines doesn’t work. They are detailed below:

1. Compression/audio codecs

One of the main reasons that VoIP is more efficient is that it takes voice data, compresses it, and converts it into data packets that can be sent over the Internet. This makes it tricky to send faxes because the initial compression makes the data unrecognisable at the other end. Audio codecs that do not utilise compression are, therefore, better at supporting faxing than others, but do use more bandwidth.

2. Jitter, latency and packet loss

Transmitting data over the Internet will often result in packet loss, jitter and latency. This means that some data packets won’t reach the destination. For faxes, this means that the document won’t be able to be reassembled. This happens irrespective as to the speed of the Internet connection. 

So is faxing over VoIP possible?

Fortunately for the many organisations that rely on faxing, there is a way to get them working over VoIP networks. With VoIP faxing, the originator can send the fax directly from their computer. Instead of being sent the traditional way (from one phone number to another), a VoIP fax is sent from one IP address to another. VoIP faxing is very convenient and usually free. Due to the fact the originating documents tend to be digital, the quality of VoIP faxes is superior. 

When it comes to receiving VoIP faxes, users can receive them on their computer as digital images and then print them out if necessary. VoIP faxes can be received/sent even when people are away from the office as they will be stored until opened/read (just like an email). 

To set up your system for VoIP faxes, you will need to make some modifications to your VoIP setup. 

Choosing business VoIP providers

If you are looking for a VoIP provider for your organisation, there are plenty of options available. At IDT, we offer a combination of global VoIP connectivity and a unique, easy to use portal that gives you total control over your DIDs, IPs, payment methods, voice termination quality, and more. To learn more, why not take a look at our website https://idtexpress1.wpengine.com/ today? 

Share this article

Leave a Reply

Your email address will not be published. Required fields are marked *

Tags

Meet our wholesale voice routing

Fulfill all your voice calling needs with our category leading wholesale A-Z Voice Termination.
Try IDT Express for a $25 Credit

Get $25 Free Trial Credit

Get IDT Express articles in your inbox

The best source of information in the telecom industry. Join us.

    Most Popular

    toll-free-forwarding-illustration
    |
    |  7 min
    Introduction to Toll-Free Forwarding In today’s fast-paced business landscape where...
    caller-id-thumbnail
    |
    |  7 min
    Introduction to Caller ID Reputation Caller ID reputation is a...
    sms-data-privacy-under-gdpr
    |
    |  6 min
    The European Union’s General Data Protection Regulation (GDPR) has permanently...