NYSE: IDT
facebook
Products

Discover how our products can revolutionize the way you communicate and collaborate.

Voice

Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.

Messaging

Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 

BYOC

Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 

Tools

Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 

Learn

Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.

Company

A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

NYSE: IDT
Learn / Blog

The Top VoIP Trends

|
|  3 min
The Top VoIP Trends
In this article

VoIP has been big business in 2018, with adoption moving from large businesses to organisations of all sizes thanks to better technology and cheaper rates. 

In 2019, we can expect to see a number of new trends emerging and further impacting on telecommunications. A few of these are outlined below: 

Faster networks

Network providers will continue to upgrade their technologies, meaning faster connections and even better VoIP call quality. More 5G mobile networks are expected to come online in 2019. 5G offers wireless speeds ten times faster than 4G. This will help to significantly reduce occurrences of the most common problems including call vibration, echoing and packet loss. 5G also brings faster upload/download speeds that can enable high-quality video streaming from any location. This is likely to boost the number of employees who can work remotely. 

Artificial Intelligence (AI)

AI technology has the potential to radically improve VoIP telephony systems. Prior to the call, AI can be used to recognise the signs that call quality may be low and can fix it immediately, akin to a self-healing network. By recognising issues such as low bandwidth, incorrect configuration, and high latency, AI can trigger the adjustments necessary to ensure real-time, crystal-clear calls before problems occur. 

Additionally, there is scope for AI to be used to actually answer calls. Thanks to technological advances in voice recognition and processing, voice assistants are able to understand simple commands and interact directly with customers. Sound bots with voice recognition will be able to handle simple queries, freeing up human representatives to deal with more complex issues. This has the potential to increase query resolution rates and boost customer satisfaction. 

Phasing out analogue/PSTN

Old phone systems will continue to be phased out. A number of major telecommunication companies have already announced their plans to phase out PSTN and ISDN systems. VoIP is the system of choice for businesses today and in the future and offers cheap calls, great features, hosting, support, and upgrades, all for a fixed monthly fee. 

Increased investment in security

Whilst VoIP brings many advantages, there have been a number of concerns raised about just how secure it is. It is vulnerable to a number of threats including phreaking, vishing, viruses/malware, Denial of Service (Dos) attacks, Spamming over Internet Telephone (SPIT), call tampering, and man-in-the-middle attacks. Expect to see increased investment in security as mature providers such as IDT continue to find ways to deal with this. 

Hosted PBX

The shift from on-premise PBX systems to those that are hosted in the cloud will continue. More businesses are realising the benefits of opting for Hosted PBX and many start-ups are opting for this as a way of keeping down initial costs and reducing the need for equipment/premises. 

Wholesale VoIP termination

At IDT, we have extensive experience of VoIP and telecommunications and we provide a unique blend of wholesale and retail VoIP termination services. If you are looking to transition from traditional phone systems to VoIP, why not give our experts a call today? 

Share this article

Leave a Reply

Your email address will not be published. Required fields are marked *

Tags

Meet our wholesale voice routing

Fulfill all your voice calling needs with our category leading wholesale A-Z Voice Termination.
Try IDT Express for a $25 Credit

Get $25 Free Trial Credit

Get IDT Express articles in your inbox

The best source of information in the telecom industry. Join us.

    Most Popular

    toll-free-forwarding-illustration
    |
    |  7 min
    Introduction to Toll-Free Forwarding In today’s fast-paced business landscape where...
    caller-id-thumbnail
    |
    |  7 min
    Introduction to Caller ID Reputation Caller ID reputation is a...
    sms-data-privacy-under-gdpr
    |
    |  6 min
    The European Union’s General Data Protection Regulation (GDPR) has permanently...