Discover how our products can revolutionize the way you communicate and collaborate.


Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.


Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 


Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 


Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 


Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.


A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

Learn / Blog

Should You Switch to VoIP?

|  4 min
In this article

If there was a system that promised to both cut your telecommunications costs and boost productivity, it would surely make good business sense to switch over and give it a try. This is exactly what Voice over internet protocol (VoIP) technology can offer.

In using a VoIP service, calls are carried over the internet, in a similar manner to e-mail. In addition to substantial cost savings, VoIP can also offer additional features that conventional technology does not. VoIP is rapidly growing in popularity and yet some small and medium-sized businesses remain on the fence, worried that the audio quality of voice calls using VoIP is not up to scratch; that it may be costly to make the switch; or that the availability of their phone service could be put at risk if there is an interruption to their internet connection. In truth, the potential benefits of using VoIP far outweigh any possible problems.

Here we look at the factors to consider when assessing whether VoIP is right for your business, and the safeguards you can put in place to make sure the system works well for you.


Since the early days of the technology, there have been dramatic improvements in the quality of VoIP voice calls. Gone are the days when both parties taking part in a conversation had to be in front of a computer, and sound quality can now compete with the quality of calls on the traditional PSTN platforms. This evolved and improved service now allows you to place or receive calls using either a standard phone or an IP phone handset packed with useful additional features. This has led to many businesses ditching the conventional phone system completely in favour of a thoroughly modern solution that lets them leverage their existing data network to carry calls.


VoIP will almost invariably result in a dramatic reduction in your telecommunication spend because the operating costs of VoIP service providers are a great deal lower than those of traditional phone companies. The latter must contend with existing, high-maintenance phone infrastructure plus punitive industry regulations. VoIP providers can pass on these savings and charge a great deal less than their PSTN competitors. In addition to this, your business no longer needs separate data and phone networks which saves money and eliminates the costs associated with moving or adding phone points. All you now need to do is plug in your VoIP adaptor or IP phone handset to a broadband network point.


VoIP gives you a highly flexible phone system which can do things that a traditional phone system cannot. You can use your system literally anywhere you have access to a broadband connection. This means that customers or colleagues can reach you on your work phone wherever in the world you may be. You can also have voice or video conversations using your laptop via a headset or microphone.

Extra Features

Most VoIP services allow you to get voicemail and faxes sent automatically to your email inbox and to have your emails ‘read out’ in voicemail. You can also make use of virtual phone numbers using any available area code, no matter where you are based. This can be particularly appealing to customers who see you as a local business. Other useful features include call recording and a variety of management and analysis functions.


VoIP numbers can be set up to ring simultaneously on multiple devices, perhaps your mobile and your landline, before they are sent to voicemail. This eliminates time-consuming phone-tag which has been shown to increase productivity by almost four hours each week per employee.

VoIP wholesale carrier: How to get the best from VoIP

With all of these potential benefits, if you do consider making the switch to a VoIP service, here are a few tips that can help you pre-empt any potential pitfalls and make the most of your new system:

  • An experienced VoIP service provider such as IDT will advise you and tailor the solution to your individual needs. Shop around to make sure you are properly supported.
  • Test the VoIP service initially using just a few users, keeping your old system running for backup through the transition. When you’re satisfied with this, roll it out to your other employees.
  • Make use of call-forwarding. Should you lose power, your computer network will go down but any VoIP calls will be automatically forwarded to a mobile or landline.
  • Make your network secure. VoIP is attracting the unwanted attention of hackers, so stop them in their tracks by using thorough, up-to-date security.

Regardless as to the size of your business, switching to VoIP can give you a flexible, affordable system which offers you the same sophisticated communication tools enjoyed by your larger competitors.

Share this article

Leave a Reply

Your email address will not be published. Required fields are marked *


Meet our wholesale voice routing

Fulfill all your voice calling needs with our category leading wholesale A-Z Voice Termination.
Try IDT Express for a $25 Credit

Get $25 Free Trial Credit

Get IDT Express articles in your inbox

The best source of information in the telecom industry. Join us.

    Most Popular

    |  7 min
    Introduction to Toll-Free Forwarding In today’s fast-paced business landscape where...
    |  7 min
    Introduction to Caller ID Reputation Caller ID reputation is a...
    |  6 min
    The European Union’s General Data Protection Regulation (GDPR) has permanently...