Discover how our products can revolutionize the way you communicate and collaborate.


Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.


Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 


Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 


Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 


Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.


A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

Learn / Blog

Four VoIP Trends to Watch for in 2019

|  3 min
Four Trends to watch for
In this article

More than half of UK businesses have swapped to VoIP telephones, but the revolution is only just beginning. Even companies that have adopted VoIP have barely begun to exploit its potential. Here are a few developments burgeoning as we write. 

The growth of UCaaS

VoIP is part of a technology that might more accurately be called “Unified Communications” (UC) because it’s digital nature allows all kinds of information processing to take place. A live voice call is easily recorded as an audio file and attached to an email, parsed into written text, sent a fax or SMS, or archived in a CRM database. Information can be extracted from voice messages using voice analytics software; written texts can be delivered using voice emulation software. The possibilities are endless. 

The easiest way to take advantage of new opportunities offered by affordable wholesale VoIP termination is by accessing services in the Cloud (UCaaS means “unified communications as a service”). A VoIP provider, such as IDT, is constantly seeking opportunities to deploy new communication and collaboration features for its customers. 

In-app communications

Developers are busy integrating services such as VoIP and real-time video into Cloud, desktop and mobile applications. You can already access Skype or other VoIP services from within Microsoft Office applications including Outlook and Excel, and even gamers have long been accustomed to holding real-time conversations with other players. In the future, applications without built-in communications will probably be looked on as anachronisms. 

Fifth generation mobile communications

By using the internet, wholesale VoIP termination is already changing the way, and even the places, where business can be done. A VoIP number can be used anywhere you can get an internet connection, even if you’re on a business trip to Hong Kong or an engineer parked in a lay-by. It is capable of providing video calling and video conferencing or connecting to fax machines, even if you don’t have one. Agile wasn’t truly agile until it had VoIP. 

The aim of 5G is to deliver ultra-fast mobile internet at a low price. People who want it to play media-rich interactive games on their smart-phones might be hard to please, but for mobile VoIP applications, it could be a breakthrough. 5G has the potential to deliver speeds of up to 10Gb/s, the same as many home broadbands, but available anywhere. 

The mobile networks will switch it on in most major UK cities this year. Watch out for new 5G phones, such as the Huawei Mate X and Samsung Galaxy S10. 

Artificial intelligence

2018 saw an unprecedented number of business start-ups based on artificial intelligence. True A.I. is capable of a lot more than just guessing keystrokes like Amazon’s Alexa or Microsoft’s Cortana. Linked with voice recognition, voice emulation and VoIP, robotic systems will soon be talking with us and answering our questions without the need for expensive human call centres. Behind the scenes, they will be watching our behaviour and providing businesses with ever more valuable customer insights. 

Share this article

Leave a Reply

Your email address will not be published. Required fields are marked *


Meet our wholesale voice routing

Fulfill all your voice calling needs with our category leading wholesale A-Z Voice Termination.
Try IDT Express for a $25 Credit

Get $25 Free Trial Credit

Get IDT Express articles in your inbox

The best source of information in the telecom industry. Join us.

    Most Popular

    |  7 min
    Introduction to Toll-Free Forwarding In today’s fast-paced business landscape where...
    |  7 min
    Introduction to Caller ID Reputation Caller ID reputation is a...
    |  6 min
    The European Union’s General Data Protection Regulation (GDPR) has permanently...