Discover how our products can revolutionize the way you communicate and collaborate.


Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.


Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 


Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 


Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 


Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.


A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

Learn / Blog

Why Should Businesses Choose Wholesale Voice Termination?

|  4 min
Why Should Businesses Choose Wholesale Voice Termination?
In this article

Wholesale voice termination has become a key part of the telecommunications landscape over the past decade and is set to become more so as mainstream suppliers such as BT switch over to an entirely IP-based network for voice calls. 

Using VoIP technology, users can enjoy low-cost voice communication via the internet to anywhere in the world. Millions of businesses are switching to VoIP services each year and it’s particularly attractive to call centres and other organisations that have to make large numbers of calls. If your business involves calling overseas on a regular basis then it can help to cut costs too. 

There’s a good deal of competition between providers in the VoIP termination market and that works to clients’ advantage. Don’t just buy on price, however, look at the services and options available and take some time to select the best package in the context of your business’ telecoms usage. 

Let’s have a look at some of the key advantage VoIP can offer. 

Voice termination flexibility

In addition to helping you save on costs, switching to VoIP also delivers substantial benefits in terms of flexibility. It’s easy to expand your call capacity quickly without the lead times and capital costs associated with adding ISDN lines or installing a more powerful PABX. Because there’s no need to upgrade to a different system, there’s no requirement to retrain staff; they can continue with the system with which they are familiar. 

This means that VoIP is ideally suited to growing businesses or those that are required to cope with large seasonal variations in demand. You can run your telephone service entirely from the cloud, so there’s no need for hardware on site – with associated savings in power and maintenance costs. This, again, adds flexibility because it allows you to make changes to voice mail, call menus, DDI numbers and so forth from a web portal. 

Using VoIP termination means that your staff are not tied to the office. They can access your business phone system from anywhere, whether they are on a mobile or working from home. This means that calls still appear to come from your business number wherever they are made from. It also means that incoming calls can be easily diverted to the appropriate person wherever they are, without any need for the caller to redial. 

All of this additional flexibility serves to make your business more efficient and therefore more productive. It also allows you to offer a better work/life balance to your staff. 

Size doesn’t matter

Another key advantage of VoIP termination is that you can benefit from it whatever the size of your business. While the cost savings benefit large call centres, they can be of significant value to smaller companies too. 

If you’re a startup or small business, call costs can take a significant slice of your budget, so anything you can do to make savings is worthwhile. And remember that using VoIP means you will save on setup and maintenance costs too, in addition to being able to respond faster to requests for change. 

Using a cloud-based telephone system can help smaller organisations to compete on more of an equal footing with their larger competitors. You can have the benefits of features such as voicemail and menu systems for incoming calls that would previously have been the preserve of expensive systems in large companies. Having access to a range of sophisticated features like this can make a small company appear to be a far larger one when people call in. 

Because management of the system is user-friendly, there is minimal time and effort spent in administering it. A VoIP system can be tailored by your supplier to meet your specific requirements from the outset, and any changes are easy to make – often without the need to call in expert help. 

Choosing a supplier

One of the greatest draws for people when moving to VoIP is the potential savings on call costs. These are possible because, unlike PSTN systems which effectively rent a fixed route between two locations, VoIP providers can constantly switch routes to find the most efficient and cheapest one, in addition to which the internet element of the call route further reduces costs in comparison with traditional PSTN routing. Of course, these routes are dynamic and you will need a reputable supplier such as IDT with access to the best rates around the world in order to maximise your savings. 

In looking at VoIP suppliers you will also need to consider the levels of service they provide and what support and training they will offer you to get the system up and running. Large firms are not necessarily better than smaller ones at this, so talk to existing customers if you can and look at independent reviews before deciding on a supplier. 

Share this article

Leave a Reply

Your email address will not be published. Required fields are marked *


Meet our wholesale voice routing

Fulfill all your voice calling needs with our category leading wholesale A-Z Voice Termination.
Try IDT Express for a $25 Credit

Get $25 Free Trial Credit

Get IDT Express articles in your inbox

The best source of information in the telecom industry. Join us.

    Most Popular

    |  7 min
    Introduction to Toll-Free Forwarding In today’s fast-paced business landscape where...
    |  7 min
    Introduction to Caller ID Reputation Caller ID reputation is a...
    |  6 min
    The European Union’s General Data Protection Regulation (GDPR) has permanently...