Discover how our products can revolutionize the way you communicate and collaborate.


Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.


Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 


Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 


Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

Generate custom SMS templates. 


Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Discover telecom insights and trends.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.


A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Find partners or sign up for partnership programs.

Learn / Blog

Benefits to SME’s

|  3 min
Benefits to SME
In this article

For smaller businesses, every penny they spend is crucial, so it’s vital that they get the best value from the goods and services they buy. When it comes to business phone systems, adopting VoIP rather than a more traditional approach can not only deliver savings, but it can also offer a better service. SMEs can now benefit from features that in the past may have been the preserve of larger businesses. 

Choosing a VoIP wholesale carrier

One of the advantages of switching to VoIP is choice. There are a number of wholesale carriers that effectively act as intermediaries, passing calls on to traditional telecoms providers. The advantage here is flexibility, as they can re-route traffic dynamically to take advantage of the cheapest rates to any given destination. 

Despite the fact that there has been huge growth in email, instant messaging and online chat services, many people prefer to pick up the phone when they need to contact a business. They want a personal touch and believe that a phone call is the best way of eliciting a response and getting issues resolved quickly. 

Smaller businesses, in particular, often pride themselves on delivering a personal touch, but with a limited number of staff, providing a good service can become harder as the business grows. While larger enterprises can afford to have dedicated teams handling phone and other enquiries, smaller companies’ staff may have to balance this task with the demands of another role. 

Here, VoIP systems can offer some key advantages. Because cloud-based systems give you sophisticated features such as automated menus, re-routing of calls, redirection to mobiles, voicemail and so forth, they can make your small business appear much larger. Not only that but they ensure that you can handle calls in the most efficient way, wherever your staff are located. This reduces the chance of calls being misdirected, or missed altogether and the consequent loss of business. 

Mobile benefits

Increasingly, we rely on mobile phones to keep people in touch when they are out of the office. For a smaller business with staff out on the road or working from different locations, this can be an unwelcome cost. Mobile calling rates, even if you have a specific business plan, are not cheap and this can be a major cost for a smaller company. Here again, VoIP can help because you can take advantage of the phone’s internet connection – either on Wi-Fi or via the 3G/4G network – to reroute calls via VoIP. 

This means that calls to a business number can follow people wherever they are, with no extra costs incurred for calling a mobile. It also means that employees can make calls from a mobile phone – even a personal BYOD mobile – that will appear to come from their office phone, thus giving a more professional appearance. 

Any investment in business tools has to be able to justify itself, more so in a smaller company where budgets are limited, the benefits of VoIP are clear.

Share this article

Leave a Reply

Your email address will not be published. Required fields are marked *


Meet our wholesale voice routing

Fulfill all your voice calling needs with our category leading wholesale A-Z Voice Termination.
Try IDT Express for a $25 Credit

Get $25 Free Trial Credit

Get IDT Express articles in your inbox

The best source of information in the telecom industry. Join us.

    Most Popular

    |  7 min
    Introduction to Toll-Free Forwarding In today’s fast-paced business landscape where...
    |  7 min
    Introduction to Caller ID Reputation Caller ID reputation is a...
    |  6 min
    The European Union’s General Data Protection Regulation (GDPR) has permanently...