Customer Satisfaction Score (CSAT)
September 6, 2023
CSAT, or Customer Satisfaction Score, measures and quantifies how customers feel after a specific customer journey. This can be with a product or an experience.
CSAT, or Customer Satisfaction Score, measures and quantifies how customers feel after a specific customer journey. This can be with a product or an experience.
Conversational support is a communication interface, such as chatbot technology, that allows customers to ask questions and get responses in natural language.
Conversational marketing is a powerful marketing technique that relies on direct communication between a business and its potential customers.
Conversational design is the process of designing interactive conversations and experiences between people and digital platforms.
Conversational commerce is the use of customer-initiated conversations with artificial intelligence (AI), such as chatbots, to complete transactions over a messaging app.
Conversational AI refers to chatbot technology that uses natural language processing (NLP) to convert spoken or typed words into structured data.
A concatenated short message service is used to overcome the limit on the number of characters that can be sent in a single SMS text message transmission (usually 160 chars).
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Click to WhatsApp is a useful feature that easily transfers customers to a chat with a live agent or chatbot.
CCaaS technology enables omnichannel customer service.