Discover how our products can revolutionize the way you communicate and collaborate.

Explore our advanced voice solutions designed to optimize your communication workflows.

Diverse range of DID number solutions designed to enhance your communication capabilities.

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 


Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 


Experience the power of our online voice tools, designed to simplify communication management. 

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

Easily estimate and compare the costs associated with different DID numbers providers. 

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 


Empower yourself with the resources you need to thrive in the dynamic landscape of communication.

Articles covering a wide range of topics.

Get answers to common queries.

Find instructions to make the most of our products.

Find definitions of popular telecom terms.

Explore how our solutions have helped businesses.

Latest telecom trends, innovations, and market insights.


A global telecom partner built to meet your needs. 

Discover the story behind our commitment to delivering innovative solutions to connect people and businesses worldwide. 

Learn about our robust network infrastructure that spans across the globe, ensuring reliable and secure connectivity. 

Got a question, feedback, or need assistance? Our dedicated team is here to help!

Learn / Ebooks & Guides

How to configure MS Teams Direct Routing: DIY

Our guide will cover a number of scenarios, which may apply to a variety of network configuration and infrastructure setups.
How to configure MS-Teams Direct Routing: DIY
ms teams ebook

In this ebook you’ll discover

key components of Microsoft Teams is Direct Routing, which enables organizations to leverage their existing telephony infrastructure to make and receive external calls

What is MS Teams Direct Routing and How Does It Work?
What Are the Benefits of Implementing Direct Routing in MS Teams?
What Are the Prerequisites for Configuring MS Teams Direct Routing?
How to Choose the Right Session Border Controller (SBC) for Direct Routing?
What Network Requirements and Considerations Are Involved in Direct Routing Setup?
What Call Routing Scenarios Can Be Customized in Direct Routing?

Optimizing Call Quality in MS Teams with Direct Routing

This comprehensive eBook, "Configuring MS Teams Direct Routing: A DIY Guide," offers valuable insights and practical guidance to readers seeking to configure MS Teams Direct Routing on their own. Whether you're an IT professional, a system administrator, or a business owner, this book provides you with the knowledge and confidence to take control of your organization's communication infrastructure.
By reading this eBook, you will gain a deep understanding of MS Teams Direct Routing, its benefits, and the prerequisites for implementation. You'll learn how to design a Direct Routing solution tailored to your specific needs, including assessing your existing telephony infrastructure, selecting the right Session Border Controller (SBC), and considering crucial network requirements and security compliance measures.
With step-by-step instructions, you'll be guided through the entire setup process, from configuring Azure for Direct Routing to deploying and configuring the SBC, setting up voice routing policies, and enabling users. The eBook also covers testing and troubleshooting techniques, ensuring you can monitor, diagnose, and resolve common issues that may arise during implementation.
By the end of this eBook, you'll have the necessary expertise to optimize your Direct Routing solution, upgrade and manage it effectively, and harness the power of MS Teams for seamless collaboration and communication. Empower your organization with a flexible and scalable communication platform that integrates Microsoft Teams, enhancing productivity and enabling remote collaboration like never before.

Frequently Asked Questions

IDT Express is a global VoIP carrier that provides voice routing, DID numbers, SMS gateway, and SMS APIs. We offer reliable and cost-effective communication solutions for businesses around the world.

IDT Express offers three main services: voice routing, DID numbers, and SMS gateway. Our voice routing service enables businesses to route their voice calls efficiently and securely across the globe. DID numbers allow businesses to have local virtual phone numbers in different countries. Our SMS gateway and SMS APIs provide a reliable and scalable solution for businesses to send and receive SMS messages globally.

IDT Express can benefit your business in several ways. Our voice routing service ensures high-quality voice calls with competitive rates, helping you save on communication costs. With our DID numbers, you can establish a local presence in multiple countries, enhancing customer accessibility and improving your global reach. Our SMS gateway and SMS APIs enable you to integrate SMS capabilities into your applications or systems, opening up new communication channels with your customers.

IDT Express operates a highly reliable and robust network infrastructure. We have built strategic partnerships with leading telecom carriers worldwide, ensuring excellent call quality and network reliability. Our network is designed to handle high call volumes and provides redundant routing options for maximum uptime and service availability.

Getting started with IDT Express is simple. Visit our website and navigate to the “Sign Up” or “Get Started” section. Fill out the required information, and our team will guide you through the onboarding process. We offer flexible pricing plans and customized solutions tailored to your business needs.

IDT Express offers CLI (Caller Line Identification) certified routes, which ensure that the caller’s number is displayed accurately to the recipient. We have a wide selection of over 1000+ CLI certified routes, providing high-quality voice connectivity and improved call completion rates.

IDT Express offers over 550+ direct routes for voice routing services. Direct routes provide a direct connection between the caller and the recipient, minimizing latency and ensuring optimal call quality. Our direct routes are carefully selected to deliver reliable and efficient voice communication across various destinations.

If you have any questions or need assistance, our customer support team is ready to help. You can reach us through our website’s contact form, email us at idtexpress@idt.net, or call your dedicated account manager. We strive to provide timely and effective support to ensure a smooth experience for our customers.

Yes, IDT Express offers a user portal to its customers.

IDT Express prioritizes the security and privacy of your data and communication. We employ industry-standard security measures and encryption protocols to safeguard your information and ensure secure transmission. We continuously update our systems to address any potential vulnerabilities and comply with relevant data protection regulations.

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