One of the toughest lessons businesses have learned during the pandemic is that contact centers are the lifeblood of customer experience. They discovered this the
Topline sales are a priority for any company. But how much money are businesses leaving on the table, simply by not collecting what’s already owed
Creating a Robust, Collections Call Center in Chicago, IL Have you grown tired of your collections teams complaining about their collections quotas suffering due to
For organizations needing to deal with a significant volume of inbound or outbound communications, a call center acts as a central hub for customer service
Customer-oriented businesses need to be able to connect with their customers in a meaningful way. Decades ago, the only method of customer communication was via
Cold calling (also hyphenated as “cold-calling”) is a marketing technique that requires agents to reach out speculatively to potential customers who have not had any
Inbound and outbound call centers and contact centers provide business organizations with a range of options for managing their essential communications. In fact, the market
So your debt collection contact center is a success, as measured by the number of closed cases and the dollar amounts recovered. Congratulations! Don’t pop
What Is IVR and 6 benefits of using one in your call center The US Interactive Voice Response (IVR) market is currently estimated to be
Consumer debt in the U.S. hit $15.6 trillion in 2021, an increase of $333 billion from 2020 — the biggest annual jump since 2003. How
