One of the toughest lessons businesses have learned during the pandemic is that contact centers are the lifeblood of customer experience. They discovered this the
Topline sales are a priority for any company. But how much money are businesses leaving on the table, simply by not collecting what’s already owed
For organizations needing to deal with a significant volume of inbound or outbound communications, a call center acts as a central hub for customer service
Customer-oriented businesses need to be able to connect with their customers in a meaningful way. Decades ago, the only method of customer communication was via
Every interaction between a commercial organization and its consumers has implications for the continuing success of the business. This extends to phone and message-based functions
