How CXaaS may be the final frontier for UCaaS, CCaaS and CPaaS
CXaaS is more than simply moving CX functions to the cloud. It’s an end-to-end, cloud native approach to optimizing CX throughout the entire customer journey.
CXaaS is more than simply moving CX functions to the cloud. It’s an end-to-end, cloud native approach to optimizing CX throughout the entire customer journey.
The cloud-based “as a Service” or “aaS” economy continues to gain traction in the commercial sphere – particularly in the Information Technology (IT) infrastructure and software markets, and in the field of communications.