Least Cost Routing, or LCR, defines how to choose the best route for outgoing voice calls.
SIP trunking stands for Session Initiation Protocol, and it is based on VoIP (voice over Internet protocol) – with establishing a PBX connection (private branch exchange). Along with the direct savings, companies are able to reduce the workforce and maintenance costs by using this technology. Other benefits of SIP trunking are given as follows.
Use these seven metrics to monitor your contact center’s performance, compare it against industry averages, and track whether your operations are improving over time.
Twilio Programmable Voice offers a scalable Interactive Voice Response (IVR) system which can respond to customer commands and use text-to-speech in hundreds of languages to increase customer engagement.