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Voice Termination

Explore our advanced voice solutions designed to optimize your communication workflows.

DID Numbers

Diverse range of DID number solutions designed to enhance your communication capabilities.

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Experience unparalleled communication efficiency with our advanced SIP Trunking Solutions.

Spam Monitoring and Remediation

Cutting-edge technology to proactively detect and neutralize spam flags on your DID Numbers.

Toll-Free Forwarding

Enable your customers to connect with your business by dialing a toll-free number.

Ai Voice Agent

AI voice agents that handle calls, capture leads, and provide customer support automatically, anytime.
Messaging

Omnichannel Messaging

Wherever your audience is, our platform ensures seamless messaging across diverse channels.

Messaging - SMS API

Build customer journeys by fostering interactive conversations, all within the framework of your app. 

Bulk SMS

Connect with your audience in a simple and effective way through our cutting-edge SMS platform. 

BYOC

Harness the power of IDT as your chosen carrier while leveraging your platform’s advanced features and services.

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BYOC for Twilio

Integrate Twilio with our robust carrier routing platform to achieve unparalleled Voice termination system.

BYOC for Genesys

Experience reliable and high-quality communication services while leveraging the advanced capabilities of Genesys. 

BYOC for MS Teams

Integrate IDT with the collaborative strength of MS Teams, unlocking efficient and feature-rich communication. 

BYOC for Plivo

Experience the power of our carrier network seamlessly connected to Plivo through our cutting-edge BYOC solution. 

Tools

Experience the power of our online voice tools, designed to simplify communication management. 

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STIR/SHAKEN Verification

Ensure the authenticity and integrity of outbound calls with our STIR/SHAKEN Verification Check tool. 

Spam Detector

User-friendly tool to verify the reputation of your business number, ensuring that it remains trusted. 

CPaaS Outbound Calculator

Compare and gain insights into outbound call expenses, optimize budget, and make informed decisions. 

DID Price Calculator

Easily estimate and compare the costs associated with different DID numbers providers. 

CPaaS Inbound Calculator

Compare inbound VoIP rates among top CPaaS providers and optimize your inbound call costs. 

SMS Generator

Generate custom SMS templates. 

Solutions

Array of comprehensive and innovative offerings tailored to address your unique business challenges.

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Over the Top App. (OTTs)
SIP Trunking Providers
Local Exchange Carrier
Calling Cards / Pinless Operators
Financial Services
Sales & Marketing
MVNO
Collections
Inmate Calling
BPO / Call Center
Cloud PBX
UCAAS / CPAAS
Voice Wholesalers
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NYSE: IDT
PRODUCT

Business-Ready AI Voice Agents for your Call Operations

From setup to success, the only AI voice platform with native telephony, ready-to-scale deployment, and ROI you’ll see within weeks

Try Voice Ai
Get pricing

✓ Get a demo

✓ Test Integration

✓ Deply Anytime

More power in your hands

Cost Reduction
0 X
Auto Resolutions
0 %
Customer Coverage
1 /7

Turning AI Agents into Your Team’s Hardest-Working Members

Whether you’re a startup or a global brand, our AI Agent adapts to your business, boosting performance in prospecting, handling inquiries, managing schedules, and more.

Saves 100s of business hours monthly

Voice AI Agent that gives your business a 24/7 edge, handling inquiries instantly across channels, maintaining consistent service quality, and reducing operational costs through smart automation. It streamlines workflows so your team can focus on what matters most: building relationships and solving complex challenges

Unified Support for Customers & Teams

Deliver instant, accurate assistance to both customers and employees.

Branded AI Chat Experience

Customize your AI Agent to reflect your brand’s look, tone, and personality.
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Intelligent Call Handling

A routing solution that is tailored to your specific needs.
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Multilingual Support

Engage customers effortlessly in their preferred language.

Seamless CRM Sync

Keep customer records updated automatically, no manual effort required.

Effortless Integration

Connect your AI Agent seamlessly with the tools you already use.
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Call Flow Management

A routing solution that is tailored to your specific needs.
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Personalized Greetings

Make every customer interaction feel unique from the very first message.

The ROI for Your Business

Our Voice AI drives measurable ROI by automating customer support, lead capture, qualification, and scheduling. It handles inquiries, collects data, and delivers real-time updates, reducing costs, speeding responses, and turning every interaction into a growth opportunity.

See How Our AI Voice Agent Can Transform Your Business

Experience the power of automation as our AI Agent streamlines workflows, enhances customer interactions, and drives measurable growth.

AI Voice Agents tasks for business

Frequently Asked Questions

Need more help?
Can’t find the answer that you are looking for? Feel free to contact us.

What is an IDT Express AI Voice Agent?

An IDT Express AI Voice Agent is an automated, conversational phone agent powered by artificial intelligence. It handles inbound and outbound calls on behalf of your business, answering questions, capturing leads, qualifying prospects, booking appointments, and providing support — 24/7 without human intervention.

How does the AI Voice Agent handle real phone calls?

The agent uses IDT Express's native telephony infrastructure combined with speech recognition, natural language understanding, and text-to-speech synthesis. When a call comes in (or goes out), the agent listens, interprets the caller's intent, and responds in natural-sounding speech — all in real time, with no hold music or IVR menus required.

What business tasks can the AI Voice Agent automate?

The agent can handle a wide range of tasks including: answering FAQs, capturing and qualifying leads, scheduling and confirming appointments, processing routine customer service inquiries, running outbound follow-up or reminder campaigns, and escalating complex calls to a live agent when needed.

Does the AI Voice Agent support multiple languages?

Yes. The AI Voice Agent supports multilingual conversations, allowing your business to serve customers in their preferred language. This makes it especially suitable for global operations or businesses serving diverse communities. Contact our team for the full list of supported languages.

How do I set up and deploy a Voice AI Agent?

Setup is straightforward. After signing up, you configure your agent's persona, call flow, and knowledge base through the IDT Express portal. You can connect an existing phone number or provision a new one, then deploy immediately. Most businesses are live within a few days, and our team provides guided onboarding throughout.

Can the AI Voice Agent integrate with my existing CRM or tools?

Yes. The AI Voice Agent integrates with popular CRM platforms and business tools via API, ensuring call outcomes, lead data, and customer interactions are automatically synced. This eliminates manual data entry and keeps your records up to date in real time.

What happens if a caller has a complex issue the agent can't resolve?

The agent is designed to recognize when a conversation exceeds its scope. In those cases, it smoothly hands the call off to a human agent — along with a summary of what was discussed — so the customer never has to repeat themselves. Escalation rules are fully configurable based on your business needs.

How can I customize the agent's voice and personality?

You can tailor the agent's name, tone, speaking style, and greeting to match your brand identity. Choose from a selection of natural-sounding voices, set the conversational style (formal vs. friendly), and define scripts or prompts that reflect your brand's personality across every call.

How is the AI Voice Agent priced?

Pricing is usage-based and scales with your call volume, making it cost-effective whether you handle dozens or thousands of calls per month. There are no large upfront commitments — you can start with a trial and upgrade as your needs grow. Visit our pricing page or speak with an account manager for a tailored quote.

Is my call data secure and compliant?

Yes. IDT Express operates on a fully redundant, enterprise-grade global network with security and compliance built in. Call recordings, transcripts, and customer data are handled in accordance with applicable data protection regulations. For specific compliance requirements (GDPR, HIPAA, etc.), contact our team to discuss your use case.

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