The number of communication channels available to businesses in every sector has grown exponentially over the last decade. That said, the most commonly chosen tool is still the telephone. Call quality, from start to finish, is therefore as important as ever in creating the right impression of your business for customers and potential customers.
Voice over IP technology (VoIP) allows voice calls to be made over the internet. In addition to the huge savings that this technology has to offer on communications costs, it is also extremely reliable. Moreover, VoIP delivers a number of significant benefits in terms of advanced functionality and flexible features which can significantly improve team productivity and thus the bottom line. For a high-quality service and crisp, clear calls, a business needs to invest in a number of things. Firstly, a good quality internet connection is needed with the right bandwidth for the expected usage and a correctly configured internal network. For larger organisations, leasing a separate dedicated connection for VoIP traffic might be worthwhile.
Wat is stembeëindiging?
Whether an international telephone call is initiated on VoIP or over the PSTN, it is almost invariably handled by more than one provider. The process by which a call is routed between various providers from its originating point to the called-party is known as call or voice termination. Your provider will charge you for the route taken and it is usually the case that you get what you pay for, with very low cost indicating low-quality routes. You need a provider with strong relationships and presence in the countries in which you do business and to ensure that they value call quality over always hunting down the cheapest price.
Hoe kan de spraakbeëindiging worden verbeterd?
As a starting point, anything that improves your internet quality should improve the quality of your voice termination. However, you could have a perfect internal network and data connection but still suffer from poor quality termination if you are with the wrong international provider. If your provider has good local knowledge and connections where you do business, the VoIP call has a better chance of breaking out to the PSTN at a point near its destination, keeping costs low and quality high.
Wat zijn de voordelen van hoogwaardige spraakafgifte?
So what are the features you should look for when researching providers and what are the benefits of a good service? The rest of this article looks at the three main advantages of choosing the best voice termination provider that you can find.
Infrastructuur en redundantie
If a call goes through a large number of carriers in multiple hops before terminating, call quality can deteriorate so it is a good idea to keep distances between subscribers and operators to a minimum. How your provider routes your calls to the network matters; the more layers you have to get through, the greater the risk to call quality.
The most obvious benefit of a high-quality service is that the VoIP network will be maximised for redundancy. This means that customers are guaranteed a good connection at any time and to any place with total reliability and without interrupts or dropped calls due to connectivity failures. A good VoIP provider will have a selection of reliable routes to use so there is a back-up if one option fails. The provider will actively monitor partners and routes so that it can adjust call routing should any technical issues occur, thereby pre-empting any loss of quality. If your business relies on communication, it is a very risky strategy to rely on the delivery of an inferior VoIP provider.
Monitoring en onderhoud
Door samen te werken met een provider die geavanceerde spraakterminatiediensten aanbiedt, zoals IDT Express, kunt u er ook op vertrouwen dat uw netwerk up-to-date en operationeel is, aangezien het voortdurend wordt gecontroleerd en routinematig wordt onderhouden. Het analyseren van problemen en het in realtime oplossen ervan is een essentiële stap als we hoogwaardige spraakdiensten willen garanderen. De klantenservice moet ook XNUMX uur per dag beschikbaar zijn om op de hoogte te blijven van eventuele problemen. In een marktsector waar de technologie snel evolueert, zal een kwaliteitsaanbieder er ook voor zorgen dat er regelmatig upgrades worden uitgevoerd om de nieuwste technologie en optimale service te bieden.
Fraudebestrijdingsmaatregelen en beveiliging
Helaas is elke branche kwetsbaar voor verliezen als gevolg van fraude, en VoIP-diensten zijn hier verre van immuun voor. Het is belangrijk dat een gebruiker erop kan vertrouwen dat de kosten waarvoor hij in rekening wordt gebracht op legitieme wijze zijn gemaakt en dat een serviceprovider erop kan vertrouwen dat hij alleen verbinding maakt met legitieme gebruikers.
Een kwaliteitsaanbieder kan activiteiten monitoren op een manier die vergelijkbaar is met die van creditcardmaatschappijen om kostbaar gebruik of gebruik dat buiten het profiel valt te identificeren en om frauduleuze activiteiten te voorkomen. Voorbeelden van manieren waarop de beveiliging kan worden verbeterd zijn onder meer het gebruik van IP-authenticatie, aanpasbare toegangsbeperkingen en het blokkeren van dure gesprekken.
