Carrier Services Infrastructure (CSI) is the foundation of telephony communications. It carries both public and private communications for all VoIP providers. When a business chooses a VoIP solution, it will then have its own sub-network of a larger CSI. There are 5 different CSI types: PSTN, DS, OC, HFC and
As the rollout of digital and VoIP technology continues, those who consider the future of communications may be wondering what effects this technology will have on call centres. As technology changes, so do the expectations and needs of customers and clients, and it is important that call centres continue to
You’ve made the decision to move with the times and switch your organisation to a VoIP system. So what do you need to do to next and how do you prepare for the move? Finding the right VoIP provider The key things to look out for/consider in selecting a VoIP
How did it develop? Without the Internet, VoIP rather obviously would not exist. Therefore the history begins in 1989, when British scientist Tim Berners-Lee invented the World Wide Web whilst working at the CERN laboratory. He was working on a way of enabling scientists around the globe to share information.
VoIP is already the de facto standard for business telephony, but many still have concerns about service quality. While these concerns are largely based upon experiences of much earlier applications of IP telephony, it is entirely reasonable for a business to be hesitant to replace a business-critical system with one