There are a number of routes by which cybercriminals and hackers can disrupt VoIP communications. One of the most insidious is the man-in-the-middle attack. This is where a hacker secretly intercepts, relays and perhaps even alters the communication between two parties that think they are communicating directly with one another.
Whether we like it or not, automation is regarded as an inevitable way to reduce costs and is advancing in all sectors. Even governments are jumping on board. For example, an element in the roll-out of “universal credit” is an attempt to shift the whole process online, including applications, tax
Although useful initially, IVR (interactive voice response) looks to be nearing the end of its useful life in some applications. AI and advances in natural language processing (NLP) technology are taking customer service to a whole new level. With improved efficiency and happier consumers, chatbots could not only improve your
VoIP has become one of the most talked-about communications technologies of recent years. As more and more people switch to using VoIP, they can take advantage of the many benefits that this technology brings. While already far more technically advanced than traditional communications services, VoIP still continues to evolve. Here’s
The use of VoIP for business communications has increased exponentially in the last few years, due to the wide range of features and benefits on offer as well as cost effectiveness. However, with the expansion of the technology from local and wide area networks to internet voice calls, organisations are