VoIP has been big business in 2018, with adoption moving from large businesses to organisations of all sizes thanks to better technology and cheaper rates. In 2019, we can expect to see a number of new trends emerging and further impacting on telecommunications. A few of these are outlined below:
As the rollout of digital and VoIP technology continues, those who consider the future of communications may be wondering what effects this technology will have on call centres. As technology changes, so do the expectations and needs of customers and clients, and it is important that call centres continue to
Many smarter businesses are recognizing the benefits that VoIP technology brings and the advantages that a unified communications system can offer.